Education and training are always important. But with the recent developments of consortiums and the increasing demands of clients, proper education and training of your home health aides just became even more important. Inadequate training puts your business at risk for liabilities and decreases your home care agency’s competitive edge. If you haven’t been keeping up on home health aide education, here are a few things to consider.
1. State Compliance
Most states require some sort of continuing education for home health aides. If you haven’t kept up with those, you could be at risk for losing your license. But your educational programs shouldn’t just contain the basics. You need to go beyond what the state requires to effectively train your staff. That being said, you still need to include the minimum continuing education requirements.
2. Client Expectations
Client and industry expectations are not the same as they once were. Today clients want specialized care services and home health agencies that can deliver these services. From diabetic monitoring to dementia to other chronic care conditions, you need a staff that is adequately trained to handle these special cases. Training your home health aides in specialty care services makes your agency more competitive and helps you meet and/or exceed the expectations of your clients.
3. Consortiums and Physician Referrals
Home health aide training goes beyond just keeping your agency competitive. It also increases your likelihood of referrals. If you’re looking to join a consortium, your agency must have the latest training. Also, physicians and other industry professionals are more likely to refer your agency if they know your home health aides have specialized, continuous education to meet the needs of their patients.
4. Reduce Employee Turnover
Many home care agencies fear that if they put time and resources into training, it will be wasted due to high turnover. What those agencies don’t realize is that their lack of home health aide training is a contributing factor to their high turnover rates. Your agency can reduce turnover, improve employee satisfaction, and get the most return on your training investment just by offering continuing education to your aides.
5. Improved Efficiency
Training can improve efficiency across your agency. Educating your staff on policies and procedures—and giving them access to the latest technology—allows your team to operate more efficiently, be more productive, and see an increase in customer satisfaction rates.